GovWin IQ - Reset Credentials

Overview

Deltek forces credential updates every 90 days. If the GovWin IQ Connector on your instance is not retrieving any data, it is likely that the Password has expired, and you may receive the following or a similar error:

Your Administrator must set a new Password with GovWin IQ for the Web Services account and update those credentials in TechnoMile as well. This document is a step-by-step guide on how you can reset your GovWin IQ credentials in Salesforce.

GovWin IQ Configuration Page

You can use the GovWin IQ Configuration Page to manage your GovWin IQ credentials.

Previously, you were required to configure GovWin IQ credentials in Salesforce - Custom Settings in order to maintain the credentials. Now, you can use the configuration page from Salesforce - App Launcher. This new GovWin IQ Configuration Page contains the same details that were previously stored in Custom Settings.

IMPORTANT:

• Moving forward, the legacy Custom Settings will NOT work. All credentials must be entered and maintained in the GovWin IQ Configuration Page.

• For existing clients, your information will be reflected in the Configuration Page automatically. However, the next time your Password expires/changes, you will be required to update your new Password in this page.

• If you are unable to view the GovWin IQ Configuration Page via the App Launcher, submit a ticket to TechnoMile Support or contact us at support@technomile.com.

1. Go to the GovWin IQ Configuration Page using App Launcher.
   

2. Click the gear icon against GovWin IQ Setting.
   

3. Modify the values in the GovWin IQ User Name and Password fields as required and click Submit.

   IMPORTANT:

   The User Name and Password listed on the GovWin IQ Configuration Page must be the same as the user Profile that is connected to the GovWin IQ Web Services account. (This can be an individual user's account or webservices@companydomain.com). Contact your GovWin representative to confirm the account associated with the Web Services.

   NOTE:

   Password Restrictions
   The following special characters are not supported in Passwords, as they may be interpreted as code:
   @, !, #, $, &, +, %, ?.

   Your GovWin IQ credentials are reset.